Terms & Conditions

These terms apply when you browse or buy from RacksBuy (“we”, “us”), an online store based in Kumasi, Ghana. By placing an order you agree to them. Please also read our Privacy Policy.

You sign in with your Ghana mobile number and a one-time code. Keep your phone and codes to yourself; you're responsible for orders placed from your account. Give us your real name and accurate delivery details so we can deliver.

Prices are in Ghana cedis (GH₵) and include the item's price as shown. Delivery fees are shown separately at checkout before you pay.

We work hard to describe products and prices correctly. If we find an obvious mistake in a price or description after you order, we'll contact you and you can choose to go ahead at the correct price or cancel for a full refund.

Photos are for illustration; colours may look slightly different on your screen.

• Your order is accepted once it's confirmed and, for orders paid upfront, once payment is received.
• Stock is held for unpaid orders for a limited time. Orders that stay unpaid for 72 hours are cancelled automatically.
• We may refuse or cancel an order, for example if an item is out of stock, the details can't be verified or we suspect fraud. If you've paid, we refund you in full.
• Some products have a limit on how many you can buy in one order.

You pay securely by card or Mobile Money through Paystack. We never see your card details or PIN. In some areas we may also offer other options at checkout, which will be shown to you there.

Promo codes have their own conditions (such as a minimum spend or end date), can't be exchanged for cash and one code applies per order.

We deliver to all 16 regions of Ghana from Kumasi. Delivery usually takes 1 to 5 working days depending on where you are; these times are estimates, not guarantees. We'll call or message you before the rider comes.

Please check your items when they arrive. If you're not available or the details are wrong, we may need to arrange a new delivery, which can cost extra.

Some products, such as jerseys, can be personalised with a name, number or text for an extra charge shown before you add it to your cart. We print exactly what you type, so please check spelling before ordering.

Because personalised items are made for you, they can't be returned for a change of mind. If one arrives damaged, faulty, or not matching what you entered, you can still return it under our returns policy.

If an item arrives damaged, wrong, faulty or not as described, you can ask to return it within 7 days of delivery from your order page. Once we've received and checked it, we refund you by Mobile Money within 3 working days. Full details are on our Returns & refunds page.

Some items can be pre-ordered when they're out of stock. The product page and your order show when we expect it to arrive; this is an estimate, and we'll keep you posted if it changes. You pay when you order, as usual. If we can't get the item, or you no longer want it because it's more than two weeks later than estimated, we cancel and refund you in full.

When we run our points programme, you earn points on what you pay for products once your order is delivered and paid, and can use them as a discount on a later order, within the limits shown at checkout. Points have no cash value and can't be exchanged for money or transferred to someone else.

Points used on an order that's cancelled are given back. Points earned on items you return and are refunded for are taken back. We may change how points are earned or used, or end the programme, with notice on this site; points you already have stay usable for at least 30 days after such a notice.

Where a product page shows a warranty (for example “1 year”), it covers faults that aren't caused by misuse, accidents, water damage or unauthorised repairs. Keep your order number as proof of purchase and contact us if something goes wrong.

Only customers who received a product can review it. Keep reviews honest and respectful; we may hide reviews that are offensive, off-topic or share personal information.

• Affiliates earn commission on orders placed through their product links, at the rate shown on the affiliate page for each product.
• Commission is earned once the order is delivered and paid. It's cancelled if the order is cancelled, and reduced if items are returned.
• Earned commission can be paid out 7 days after delivery, when the customer's return window has closed. While a return is open, that order's commission waits until the return is settled.
• Orders placed by you, or from your own phone or Mobile Money number, don't earn commission.
• You can request a payout to your Mobile Money once your available balance reaches the minimum shown on the affiliate page. After you change your payout number, payouts open again after 48 hours.
• No spam, fake orders, misleading claims or pretending to be RacksBuy. We may suspend accounts while we look into a problem, withhold commission and close accounts that break these rules, and we may change or pause the program.

Don't misuse the website: no attempts to break in, overload it, copy its content or photos in bulk, or place orders you don't intend to pay for. The RacksBuy name, logo and content belong to us.

We're responsible for providing the products you order as described. As far as the law allows, we aren't responsible for losses we couldn't reasonably foresee, or for delays caused by events outside our control (such as severe weather, strikes or network outages). Nothing in these terms takes away rights you have under Ghanaian law.

These terms are governed by the laws of Ghana. If something goes wrong, please contact us first and we'll do our best to sort it out quickly. Disputes that can't be settled will be handled by the courts of Ghana.

We may update these terms from time to time. The version on this page when you place an order is the one that applies to it.

• WhatsApp or call: +233247870757
• Email: support@racksbuy.com